Support

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Frequently asked questions

When can I get Confab?

Confab is launching on the App Store in 2026. Join the waitlist and we'll email you the moment it goes live — no marketing fluff in between.

Is Confab free?

Yes — the core experience (daily drills, transcripts, pace & filler-word scoring, weekly progress digests) is free at launch. If we introduce paid tiers later, they will add capability, not gate what you already have.

Will there be an Android version?

The Confab codebase is cross-platform (React Native), and an Android build exists internally. iOS ships first; Android follows shortly after. If you want to be notified when Android opens up, join the waitlist and reply to the welcome email with "Android" — that tags your signup.

Is my practice data private?

Yes. Your transcripts and scores live on your device. Audio and video recordings never leave your phone. When Confab generates coaching feedback, it sends only your transcript (and, for video sessions, individual frames for presence scoring) to OpenAI's API — which is not used to train their models. Confab does not operate user-data servers, and we never sell your data. Full details in the Privacy Policy.

How do I delete my data?

Uninstall the app. All on-device data — profile, recordings, transcripts, scores, streak history — is deleted with it. If you also emailed our support inbox and want that history cleared, email hello@heyconfab.com from the same address and we'll delete it.

How do I export my saved transcripts?

Inside the app, go to Profile → Saved transcripts. Tap a session, then use the share icon to export as text, PDF, or send to any app.

Does Confab need internet access?

For AI feedback and transcription — yes. The coaching model runs in the cloud (OpenAI), so you need a connection when you finish a session. Recording itself works offline; your session will queue up and process when you're back online.

What devices does Confab work on?

iOS 15.1 or newer, on any iPhone from iPhone 8 onward. An iPad build is on the roadmap but not in the initial launch.

My transcription looks wrong — what can I do?

Confab's transcription is powered by Deepgram Nova-2 and is tuned for everyday speaking scenarios. If you have a strong accent, speak in more than one language, or use domain-specific vocabulary, Deepgram's enterprise-tier models handle those cases noticeably better than the standard tier we ship with. Advanced users can route calls through their own Deepgram account by pasting their key under Profile → Settings → Advanced. The key is stored locally on your device; we never see it.

You don't need a Deepgram account for Confab to work — this is an optional override, not a setup step.

I found a bug. Where do I report it?

Email hello@heyconfab.com with a short description, what you were doing when it happened, and (if possible) your iOS version and iPhone model. We'll reply — and if it's a confirmed bug, it goes straight into the next release.

Can I use Confab for interview prep?

Yes — interview loops are one of the primary scenarios Confab is designed for. Under Scenarios → Interview you'll find drills for behavioral, technical screen, exec-round, and salary-negotiation prep, with feedback calibrated to what hiring managers actually notice.

Something else?

If your question isn't here, just email us at hello@heyconfab.com. Real human reply, no ticket system.